Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply:

To register and maintain an active account with bnb89, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. bnb89 strictly prohibits gambling by minors. We reserve the right to request proof of age at any time, and accounts found to belong to individuals under 21 will be suspended immediately with all funds forfeited.
• You must be accessing the platform from a jurisdiction where online gambling is not expressly prohibited. It is your sole responsibility to determine whether using bnb89 is lawful in your location.
• You must not be registered on any self-exclusion list operated by bnb89 or any recognized responsible-gaming authority.
• You must have the full legal capacity to enter into a binding agreement. Persons under guardianship or legal incapacity may not register.
• You must be acting on your own behalf and not as an agent, representative, or proxy for any other individual or organization.
• You must not be employed by bnb89, any affiliate, software supplier, or associated service provider in a role that creates a conflict of interest.

To access bnb89's full range of betting and gaming services, you are required to create a registered account. The following conditions apply to the registration process and the ongoing management of your account:

• You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, email address, and preferred contact number.
• Each individual is permitted to hold only one (1) registered account. Opening multiple accounts — whether under the same identity, different identities, or shared devices — is strictly prohibited and constitutes grounds for immediate suspension.
• You are responsible for maintaining the confidentiality of your username and password. bnb89 will not be held liable for any unauthorized access resulting from your failure to secure your login credentials.
• You must notify bnb89 immediately at [email protected] if you suspect unauthorized access to your account or believe your credentials have been compromised.
• Account registration is free of charge. bnb89 does not levy any fee for creating or maintaining a player account.
• bnb89 reserves the right to decline any registration application at its sole discretion without being required to provide a reason.
• All account information must be kept up to date. Material changes — such as a change of name, address, or contact details — must be reported to customer support promptly.

Upon registration, you will be required to complete our KYC (Know Your Customer) verification before your first withdrawal can be processed. Accepted documents include a valid Indonesian national identity card (KTP), passport, or driver's license (SIM), accompanied by a recent proof of address such as a utility bill or bank statement issued within the past three months.

bnb89 supports a comprehensive range of Indonesian payment methods to ensure fast, convenient, and secure financial transactions for all players.

Supported Deposit Methods: Bank BCA, Bank BRI, Bank BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All amounts are denominated in Indonesian Rupiah (IDR / Rp).

• Minimum deposit amounts and maximum daily limits vary by payment method and account tier. Current limits are displayed in the cashier section of your account dashboard.
• Deposits are typically credited to your bnb89 account balance within seconds of confirmation by the payment provider. In rare cases, bank transfer deposits may take up to 30 minutes during peak periods.
• bnb89 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transfer charges, for which bnb89 accepts no responsibility.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are not permitted and will be returned, minus any processing costs incurred.

Withdrawals:

• Withdrawal requests are processed within 24 hours of submission, subject to successful KYC verification and the absence of any active bonus wagering requirement on your account.
• Withdrawals will only be made to a bank account or e-wallet registered in the same name as your bnb89 account. We do not transfer funds to third parties.
• bnb89 reserves the right to request additional documentation before processing any withdrawal it deems unusual in size, frequency, or pattern.
• Minimum withdrawal amounts are specified in the cashier section and may differ by payment method.
• In the event of a disputed transaction, bnb89 may place a temporary hold on the relevant funds pending investigation. We aim to resolve all disputes within 5 business days.

bnb89 offers a range of promotional bonuses to both new and existing players. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside the individual offer:

• Bonuses are available only to players who have completed account registration and, where applicable, KYC verification.
• Each promotion may only be claimed once per player, household, device, or IP address, unless explicitly stated otherwise in the promotion's specific terms.
• All bonuses carry a wagering requirement that must be met in full before any bonus-derived winnings can be withdrawn. The applicable wagering requirement is clearly stated on the promotion page at the time of the offer.
• Bonus funds are used in play before real-money funds unless stated otherwise. Winnings generated from bonus bets are credited as bonus funds until the wagering requirement is satisfied.
• bnb89 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a player has already opted in, any wagering requirement already in progress will remain valid for a reasonable completion period.
• Bonuses may not be transferred, exchanged for cash directly, or combined with other offers unless explicitly permitted.
• bnb89 may decline to award or may reclaim a bonus if it reasonably suspects the player is engaging in bonus abuse, using prohibited strategies, or acting in bad faith.
• Seasonal promotions — including those tied to Indonesian events such as Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and Chinese New Year (Imlek) — are subject to their own specific promotional terms published at the time of each campaign.

The following rules govern all bets placed on the bnb89 platform, covering sports betting, live casino games, togel (Indonesia's traditional numbers lottery) draws, and all other wagering products:

• All bets are final once confirmed. bnb89 does not cancel or amend confirmed bets at a player's request except in circumstances where an event is cancelled or postponed in accordance with our settlement rules.
• Odds displayed at the time a bet is placed are the odds that apply to that bet. Late price changes will not affect already-confirmed wagers.
• For football markets — including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and Piala AFF fixtures — bets are settled based on the result at the end of regular time (90 minutes plus injury time) unless otherwise specified in the market description. Extra time and penalty shootouts are excluded unless the market explicitly states otherwise.
• Mix parlay (accumulator) bets require all selections to win for the bet to return a profit. If one selection is void, the parlay is recalculated excluding that leg. If one selection loses, the entire accumulator is lost.
• Voor bola (Asian Handicap) markets are settled according to the handicap applied at the time of bet placement. In the event of a push (draw after handicap), the stake is returned in full.
• bnb89 reserves the right to void any bet placed after an event has started where the placement was made possible by a technical error or data feed delay.
• Maximum bet limits apply across all markets. These limits are displayed in the bet slip at the time of placement and may vary by sport, league, event, and account tier.
• In the event of a dispute regarding bet settlement, you must contact support within 72 hours of the event's conclusion. Disputes raised after this window may not be considered.

The following conduct is strictly prohibited on the bnb89 platform. Engaging in any of the activities listed below will result in account suspension, forfeiture of balances, and may be referred to law enforcement authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access the platform, or gain any unfair advantage.
• Colluding with other players to manipulate game outcomes or exploit promotional offers.
• Engaging in match-fixing, insider betting, or any other form of sports manipulation.
• Using stolen, fraudulently obtained, or third-party payment methods to fund your account.
• Attempting to reverse-engineer, hack, or interfere with the platform's software, random number generators, or security systems.
• Creating multiple accounts to circumvent bet limits, bonus restrictions, or account suspensions.
• Providing false or misleading information during registration or KYC verification.
• Using the platform for any money laundering activity or to finance any illegal operation.
• Exploiting software bugs or pricing errors to place bets at materially incorrect odds; any winnings resulting from such exploitation will be voided.

All content on the bnb89 platform — including but not limited to the bnb89 brand name, logo, website design, graphics, text, data, software, audio-visual elements, and game assets — is the exclusive intellectual property of bnb89 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft).

• You may not reproduce, distribute, modify, publicly display, or create derivative works from any bnb89 content without prior written authorization.
• Game content provided by third-party studios remains the intellectual property of those studios and is licensed to bnb89 for display on the platform. No rights in game content are transferred to players.
• Any unauthorized use of bnb89 intellectual property may give rise to civil and criminal liability.

bnb89 is committed to protecting your personal data. The collection, storage, and use of your information are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

• By registering with bnb89, you consent to the collection and processing of your personal data as described in our Privacy Policy.
• Your data will never be sold to third parties. It may be shared with payment processors, KYC verification partners, and fraud prevention services only to the extent necessary for the provision of our services.
• All data is protected by 256-bit SSL encryption in transit and stored securely in compliance with internationally recognized data protection standards.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected]. Requests are handled within 30 days.

bnb89 is deeply committed to promoting responsible gambling and preventing problem gambling from harming our players and their families. The following tools and policies are available to all registered players:

• Deposit Limits: You may set daily, weekly, or monthly deposit caps on your account. Once set, a limit can be reduced immediately but may only be increased after a 7-day cooling-off period.
• Session Time Reminders: You can configure alerts that notify you after a defined period of continuous play, helping you maintain awareness of time spent on the platform.
• Cooling-Off Periods: You may request a temporary break from gambling of 24 hours, 7 days, or 30 days. During this period, your account will be suspended from all wagering activity.
• Self-Exclusion: If you feel that gambling is becoming a problem, you may apply for permanent self-exclusion. Self-excluded accounts cannot be reopened under any circumstances.
• Reality Check: A session history feature is available in your account settings, showing your net wins and losses over any selected period.

If you are concerned about your gambling habits or those of someone you know, please visit our dedicated Responsible Gaming page or contact our support team at [email protected] at any time. Our 24/7 Indonesian-speaking agents can assist you with activating any of the above tools immediately.

To the fullest extent permitted by applicable law, bnb89 expressly excludes all warranties, representations, and conditions of any kind, whether express or implied. Specifically:

• bnb89 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of business opportunity.
• bnb89 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance and unforeseen technical outages may temporarily affect availability. We will endeavor to provide advance notice of planned downtime where possible.
• bnb89 is not responsible for telecommunications failures, internet connectivity issues, or device malfunctions on your end that result in failed or delayed bets.
• In the event of a system error that results in incorrect odds being displayed or incorrect settlements being calculated, bnb89 reserves the right to void affected bets and restore correct balances. We will communicate any such correction transparently to affected players.
• Nothing in these Terms & Conditions shall limit or exclude liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited by law.

Either party may terminate the account relationship at any time, subject to the following conditions:

• Closure by You: You may request closure of your account at any time by contacting our support team. Any real-money balance remaining in your account at the time of closure will be refunded to your verified payment method, provided all wagering requirements have been met and no outstanding investigations are pending.
• Suspension or Closure by bnb89: We reserve the right to suspend, restrict, or permanently close any account — with or without prior notice — if we determine that a player has breached these Terms & Conditions, engaged in fraudulent activity, or poses a risk to the integrity of the platform.
• Upon account closure for breach of terms, bnb89 may withhold any remaining balance pending investigation. Where fraud is confirmed, balances may be forfeited in their entirety.
• Clauses relating to intellectual property, liability limitations, governing law, and dispute resolution survive the termination of any account.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which bnb89 holds its international gaming license. By agreeing to these terms, you submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute arising from your use of the platform.

For Indonesian players, it is your responsibility to ascertain whether accessing and using online gambling services is lawful in your location under Indonesian law. bnb89 makes no representation that the services offered on this platform are appropriate or lawful for use in Indonesia or any other specific territory. Access to the platform is made at your own risk and on your own initiative.

Any dispute that cannot be resolved through our internal complaints procedure will be referred to binding arbitration under internationally recognized arbitration rules. The language of arbitration shall be English.

bnb89 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the platform for a period of not less than 14 days before the changes take effect.

• Your continued use of the bnb89 platform following the effective date of any amendment constitutes your acceptance of the revised terms.
• If you do not agree with the amended terms, you must cease using the platform and request account closure before the effective date of the changes.
• The "Last Updated" date at the top of this page always reflects the most recent revision. We recommend reviewing these Terms & Conditions periodically to stay informed of any changes.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, please contact the bnb89 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the bnb89 platform. Average response time is under 30 seconds.
• WhatsApp: Contact details provided within the platform after login.
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays. All agents are fluent in Bahasa Indonesia and English.
• Response Time: Email queries are typically answered within 4 hours. Complaints are acknowledged within 24 hours and resolved within 5 business days.

For responsible gaming inquiries — including activating self-exclusion, setting deposit limits, or seeking guidance if you feel gambling is affecting your well-being — please also refer to our Responsible Gaming page.